Privacy Policy

Your privacy is important to us at ARKAKS TECHNOLOGIA PRIVATE LIMITED. This Privacy Policy explains how we collect, use, and safeguard your personal information when you purchase computer accessories, electronic products, or interact with our website and services.

1. Introduction

At ARKAKS TECHNOLOGIA PRIVATE LIMITED ("Company," "we," "us," or "our"), we are committed to protecting your personal information and ensuring a secure shopping experience. This Privacy Policy explains how we collect, use, store, and protect your data when you browse or purchase computer accessories, electronic products, and related products from our online store.

2. Scope

This Privacy Policy applies to all customers, vendors, and visitors who access or use our computer accessories and electronics eCommerce website, mobile platform, and related services.

3. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing and shipping address.
Account Information: Login credentials, wishlist, saved cart, and purchase history.
Order Information: Product details, invoices, warranty registrations, returns, exchanges, and refunds.
Payment Information: Payment method details processed securely through trusted payment gateways. We do not store your complete card details.
Technical Information: IP address, browser type, device information, cookies, and website usage data.
Marketing Information: Newsletter subscriptions, promotional preferences, and customer feedback.

4. How We Use Your Information

We use your information to:

Process and deliver orders for computer accessories and electronic products.
Provide order tracking and customer support.
Process payments securely.
Handle warranty claims, returns, replacements, and refunds.
Improve our website, products, and customer experience.
Send promotional offers and product updates where permitted by applicable law and with your consent where required.
Prevent fraud and unauthorized transactions.
Comply with applicable legal and regulatory obligations.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy and applicable legal and business requirements.

Data Type	Retention Period
Customer Account Information	Until account deletion, subject to applicable legal requirements.
Order & Invoice Records	As required under applicable accounting and tax laws.
Warranty Information	For the applicable warranty period and any necessary follow-up period.
Marketing Preferences	Until consent is withdrawn or the user unsubscribes.
Website Analytics	As necessary for analytics and business purposes.

After the applicable retention period, your data will be securely deleted or anonymized, unless retention is required by law.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures may include:

SSL/TLS encryption for secure data transmission.
Secure payment processing through trusted payment gateways.
Secure servers and firewalls.
Access control and authentication systems.
Regular security monitoring and updates.

7. Sharing of Information

We do not sell your personal information. We may share your information with trusted third parties only when necessary for business operations or legal purposes, including:

Payment gateway providers for secure payment processing.
Courier and logistics companies for product delivery.
Warranty and after-sales service providers, where applicable.
Marketing service providers, where legally permitted and with consent where required.
Government authorities or regulatory bodies where required by law.

8. Cookies

We use cookies and similar technologies to improve website functionality, remember your preferences, analyze website traffic, and enhance your shopping experience. You may disable cookies through your browser settings; however, some website features may not function properly.

9. Your Rights

Subject to applicable laws, you may have the right to:

Request access to your personal information.
Request correction or updating of inaccurate information.
Request deletion of your personal data, subject to legal retention requirements.
Withdraw consent where processing is based on consent.
Opt out of promotional communications.
Raise a grievance regarding the processing of your personal information.

To exercise your privacy rights or raise a concern, please contact us using the contact details provided in Section 12.

10. Compliance

We aim to handle personal information in accordance with applicable laws and standards, including:

Digital Personal Data Protection Act, 2023 (India), and applicable rules and regulations.
General Data Protection Regulation (GDPR), where applicable.
Applicable Indian eCommerce and consumer protection laws.
Relevant payment security requirements applicable to our payment service providers.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements. Any updated version will be published on this page with the revised effective date, where applicable.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

ARKAKS TECHNOLOGIA PRIVATE LIMITED
3rd Floor, Unit No. 325, Tower B,
Urbtech Trade Center, Sector 132,
Noida, Gautam Buddha Nagar,
Uttar Pradesh 201301, India.

Phone: +91 97623 80873

Thank you for choosing ARKAKS TECHNOLOGIA PRIVATE LIMITED. We are committed to protecting your privacy and providing a safe and secure online shopping experience.