At ARKAKS TECHNOLOGIA PRIVATE LIMITED, customer satisfaction is our priority. This Refund, Cancellation & Return Policy explains the terms and conditions for cancelling orders, returning computer accessories and electronic products, and receiving refunds for purchases made through our website.
1.1. Orders can be cancelled free of charge before they are shipped from our warehouse.
1.2. To cancel an order, contact us immediately at +91 97623 80873 with your Order ID and cancellation request.
1.3. Once an order has been dispatched, it cannot be cancelled. Customers may initiate a return after delivery if eligible under this policy and applicable consumer protection laws.
1.4. If the order was prepaid and cancelled before dispatch, the refund will be processed to the original payment method within 7-10 business days, subject to payment provider processing times.
1.5. We reserve the right to cancel any order due to product unavailability, pricing errors, technical issues, or suspected fraudulent transactions. In such cases, a full refund will be issued for payments received.
Computer accessories and electronic products may be returned if they meet the following conditions:
Return requests must be submitted within 7 days of delivery, unless a different period is required by applicable law or the product-specific policy.
To qualify for a return:
The following items may not be eligible for return or refund unless they arrive damaged, defective, incorrect, or applicable law provides otherwise:
4.1. Contact our customer support team at +91 97623 80873 within 7 days of delivery.
4.2. Please provide the following details:
4.3. After reviewing your request, our support team will provide return instructions and explain the next steps.
4.4. Return shipping charges will be borne by the customer unless the return is due to our mistake, an incorrect product, or a defective product.
5.1. After receiving and inspecting the returned product, we will notify you regarding the approval or rejection of your refund request, along with the reason where applicable.
5.2. Approved refunds will generally be processed within 7-10 business days to the original payment method, subject to payment provider and banking timelines.
5.3. Shipping charges, COD charges, installation charges, and handling fees, where applicable, may be non-refundable unless the return or refund is due to our error or applicable law requires otherwise.
5.4. If a replacement product is unavailable, customers will be offered an appropriate refund or alternative resolution, as applicable.
6.1. Defective or damaged computer accessories and electronic products may be replaced with the same model, subject to stock availability and verification.
6.2. If the same product is unavailable, customers may choose an alternative product by paying any applicable price difference or request a refund, as applicable.
6.3. Replacement orders are generally dispatched within 4-7 business days after the returned product passes inspection and the replacement is confirmed.
If you receive any of the following:
Please notify us within 48 hours of delivery by contacting +91 97623 80873. Please provide your Order ID along with clear photographs or an unboxing video, if available. We will investigate the issue and arrange an appropriate replacement or refund where applicable.
Products covered under manufacturer warranty should generally be serviced through the respective manufacturer's authorized service center unless otherwise specified. Warranty coverage, duration, and conditions may vary depending on the brand and product. Customers are advised to check the warranty information provided with their purchased products.
For questions or assistance regarding cancellations, returns, replacements, or refunds, please contact us:
ARKAKS TECHNOLOGIA PRIVATE LIMITED
3rd Floor, Unit No. 325, Tower B,
Urbtech Trade Center, Sector 132,
Noida, Gautam Buddha Nagar,
Uttar Pradesh – 201301, India.
Phone: +91 97623 80873
Thank you for shopping with ARKAKS TECHNOLOGIA PRIVATE LIMITED. We appreciate your trust and are committed to providing quality computer accessories, electronic products, and customer support.